Frequently Asked Questions
We want to make your online shopping experience as enjoyable as possible and have put together answers to some common questions:
Q: Are the items you sell online NEW or USED?
A: As of June 2018, all items we sell online are NEW items and have not been used (all vinyl records are in sealed plastic & un-played). Occassionally we may look to upload some collectable second hand items, if these items are pre-loved they will be allocated a seperate category and will have this information in the product description.
Q: I don't see what I am after, can we send through special stock requests?
A: Of course! We LOVE it when our customers ask us to source something special, and we'll do our best to track it down for you.
Just fill out our special requests form and we'll get back to you ASAP.
Q: What payment options do you accept?
A: Visa, Mastercard, Amex and Paypal. We will also soon be accepting Afterpay site-wide!!
You can also use your Quality Records Gift voucher as a payment method On-line OR In-Store.
Q: What shipping options do you have?
A: We currently ship both Domestically (within Australia) and Internationally (to most major countries) using our courier/ shipping partner SENDLE.
We offer FREE IN STORE pick up during business hours (pick up is from our store at 269 Glenferrie Rd, Malvern VICTORIA 3144)
Q: How much does shipping cost?
A: Domestic shipping is a standard $6.75 for all Metro areas and can be up to $14.00 for more rural areas (this will be calculated at checkout). We offer free shipping for ALL Domestic orders over $150.
Shipping to New Zealand is a flat rate of $15.00 per order and all other international destinations is $25.00 per order.
Q: How long will it take to receive my order?
A: We dispatch all orders within 24-48 hours and delivery to most locations within AUSTRALIA is within 7 days. Check out our DELIVERY PAGE for ore details info on delivery times.
Q: Can you deliver to PO Boxes?
A: Unfortunately, No. At this stage we require a street address for all order deliveries. This is to ensure secure and safe arrival of all goods.
Q: I may not be home to accept/sign for my delivery?, what can I do?
A: You can give us AUTHORITY TO LEAVE your package in a specific secure area, just select this option at checkout!
If you miss your driver for any reason (and you have not selected the authority to leave option) a delivery card will be left and you will be able to arrange a 2nd attempt at a time that suits!
Q: How are orders packaged?
A: We understand what it's like to be excited about your new vinyl purchase, only to find that it arrives with the corners crushed in or even worse, the disc damaged or bent out of shape!.
We package all of our items securely in protective packaging to ensure there is no damage to your precious items and work with freight providers who are proven to take special care of your items.
If for any reason your item does not arrive in good condition, please contact us and we'll do our very best to rectify the issue. You can find more info on our RETURNS PAGE.
Q: What do I do if there is an issue with my order or I would like to return it?
A: Get in touch with us as soon as you can!, check out our returns processes for more!
Q: Will I receive an order confirmation, receipt and tracking details?
A: Yes, you will receive an order confirmation and receipt as soon as your order is placed. You can also select the option (at checkout) to have a printed invoice included with the package. Once your order is dispatched you will receive an email notification and tracking details. Sendle will offer you direct shipment customer support and updates every step of the way!
Q: How can I be notified first of sales and special promotions?
A: Sign up to our mailing list!. We'll email you before anyone else and ensure you get first pick on all the sale items and VIP promotions!
*we'll never share your information with any 3rd party, and we promise we won't spam you're inbox with anything other than musical goodness!
Q: The item I am after is only available by PRE-ORDER, what does this mean?
A: We offer our customers the opportunity to PRE-ORDER items that we regularly stock. We only offer pre-order purchases on items that have been confirmed as available and will be shipped over the coming weeks.
Pre-Order sales offer you the opportunity to secure your stock (before it sells out) and be the first to receive it when it arrives!
Q: The item I am after is SOLD OUT, will you be getting this back in stock?
A: Most likely, yes. We will only usually allow items to be visible on-line that are in our regular stock cycle. If it is sold out (and there is no pre-order option) you can ask to be notified when it becomes re-available! (simply click the button in the product page).
The QR+ team would love to hear your feedback and are always available to chat!, get in touch with us through our CONTACT PAGE, or come into store for a visit!