Returns Policy

Returns Policy main image Returns Policy image

In the odd event that your item arrives damaged, please contact us within 24 hours of receiving your package.

We require a photo of the damaged item to be emailed to us at so that we can arrange for a full refund, return or replacement.

Items damaged due to wear and tear or customer mishandling will NOT be replaced.


If you believe you have received a faulty product (due to manufacturer fault), please contact us so we can review, supply a Return Authorisation (RA) number and arrange return postage.

If you would like to return your item due to change of mind, you must contact us within 14 days of order, and provide proof of purchase. Returns due to change of mind must be returned at the purchasers cost, and in original sale condition.

No returns will be accepted without a Return Authorisation number (provided by Quality Records Head Office).

* Please note we do NOT accept returns on any second hand items.​​

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